ORDERS
If you’d like to cancel or change your order, please email support@colombianaboutique.com as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process. If you would still like to return/exchange your item once it is received, please see above for terms of eligibility.
Yes, simply choose Afterpay or Shop Pay at checkout for 4 payments over the course of two months. (Bi-Weekly) For more information on Afterpay, click here. You may also choose to pay in 4 installments using Shop Pay, or Paypal.
Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
In the unlikely event that you receive the wrong item or a defective/damaged item, you can return or exchange your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost.
SHIPPING & RETURNS
To Begin the Exchange, Returns Process Click Here
Unfortunately at the moment we only offer Standard U.S Shipping (2-7 Business Days) for $9.00 on all orders under $50 and free over $50
Often times, Customs vary per country, and your local postage does have the right to charge their own clearance fees. This fee may be included at checkout if your country is eligible in our system for DDP. If your country is not in our list of countries that we can ship to DDP, we will not be able to complete your order. If by any chance, orders come in to our system without duties and fees paid during checkout, we will proceed to cancel your order and issue a refund as soon as possible. Colombiana is not responsible for paying Customs charges, this charge must be paid for by the receiver of the parcel at checkout.
We are not responsible for Lost Packages. In order to avoid such issues, please be sure to purchase Insurance at checkout to have your package covered. We are not responsible for lost or stolen return/exchange packages. Please use a mail carrier with package insurance and tracking to insure that we receive your product. We must have the product in hand before providing an Exchange or Refund.
If you have placed an order and still have not received any shipping confirmation after two (business) days it is possible your order has been flagged as Medium/High Risk. Please be on the lookout for an email from us to confirm your Identity or address. once you are Verified your order will be on it’s way to you ASAP!
A High Risk/ Medium Risk order simply means that our system has flagged you as Risk of Fraud due to your Shipping Address, or Credit Card information. But no worries! Sometimes our system can be wrong, which is why we like to contact the customer to verify first 🙂
OTHER
Our headquarters are located at 6710 Palisade Ave. Guttenberg, NJ, 07093. You may schedule a visit by email us at support@colombianaboutique.com.
Our hours of operation for our headquarters are Monday through Friday from 10:00 AM - 4:00 PM EST. For store hours, please visit our Locations page for more information.